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2019-5-21  广东科学技术职业学院  阅读:  【放大镜】  















1.     When will I have my laundry back?


2.     Here’s your room. May I put your luggage/baggage here?


3.     You’ve got three pieces of luggage/baggage. Is that right, sir?


4.     Excuse me, could you return the printer because another guest wants to use it.


5.     Is there a tag attached to the luggage/baggage?


6.     I’ll send them up to your room, just one moment, please.


7. How late do you stay open?


8. I’m sorry, sir. There’s no vacant table for the moment.


9. We’ll give you a 20% discount.


10. In whose name was the reservation made?


11. Would you come this way please?


12. Here’s the menu. Please take your time .


13. What are your specialties?


14. How would you like your prawn prepared?


15. Please pay the bill at the cashier’s desk.


16. Could you please sign here, sir?


17. Is everything to your satisfaction?


18.Your room number is 3611. Follow me please.


19. Please contact us if you have any problems, sir.


20. We’ll do our best to help you.


21. The room is at the end of the corridor.


22. You can make long distance calls from your room.


23. I’m sorry, sir. I’m going to your room as soon as I finish this one.


24. If you have any requests, please don’t hesitate to let us know.  


25. Could you check the contents in your parcel?


26. We’re very sorry for the delay, sir. Your luggage/baggage was wrongly delivered to Room 608.


27. We apologize for troubling you so much.


28. I’m sorry to disturb you.


29. I assure you it will never happen again.


30. How would you like to pay, by credit card or in cash?



1.Q:What would you say if the guest wants you to bring some drinks for him?

A:I will send them to your room right away.

2.Q:What would you say if the guest tells you the temperature is low in the room?

A:I will adjust the air-conditioning for you.

3.Q:What would you say when you want to know whether the guest needs some more help?

A:Is there anything else I can do for you?

4.Q:How will you introduce a guestroom to the guest?

A:I will introduce the equipment, the views, the services provided and so on to the guest.

5.Q:What do you need to check when you collect the guest’s laundry?

A: I will check how many pieces of laundry there are and see if the guest has filled in the laundry list.

6.Q:How would you deal with a wrong bill?

A:I will apologize first, and then check it with the department concerned.

7.Q:What should you say when you notice a guest is not feeling well?

A:I’m sorry to hear that you are not feeling well. What’s the matter, Mr Simon? Is there anything I can do for you?

8. Q:What would you like to say to the guest who walks into your restaurant for dinner?

  A:Welcome to our restaurant. Do you have a reservation?

9. Q:If you are a hostess, what’s the first thing you have to find out when the guest comes?

A:I have to find out whether the guest has a reservation or not.

10. Q:What would you like to say if the guest wants a table that has been reserved?

A:I’m sorry, sir. That table has been reserved, but would you like to have the table over there?

11. Q:What would you like to say if the guest wants to know the business hours in your restaurant?

  A:We’re open from 6:30 a.m. to 10:00 p.m.

12. Q:Before taking orders for the guest, what should you usually offer?

A:I should offer the menu and the wine list.

13. Q:What would you like to say when you want to take order from the guest?

A:May I take your order now?

14. Q:What would you like to say when you want to recommend something to the guest?

A:May I recommend…? / How about…? / Why not try our…? / Would you like to try?

15. Q:After you have finished the orders, what would you like to say?

A:Thank you. Please wait a minute, we’ll be back soon with your orders.

16. Q:What would you like to say to the guest when all the dishes have been served?

A:That should be all you ordered. Enjoy your meal.

17. Q:What would you like to say when the guest has been waiting for a long time?

A:I’m sorry to have kept you waiting.

18. Q:What would you like to say when the guest orders a cup of coffee?

A:Would you like black coffee or white coffee? / Would you like your coffee with cream or milk?

19. Q:What would you like to say when you recommend special drinks to the guest?

A:Would you like to try our special drinks?

20. Q:What will you say to the guest when he is leaving the restaurant?

A:Thank you for your coming. / We are looking forward to serving you again.






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